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Business Diplomat: The Art of Sustaining Trust

This interview is conducted with Prof. Dr. Birol Mercan, Professor of Economics at the Department of Economics, Faculty of Political Science, Necmettin Erbakan University, who is among Turkey’s forward-looking academics engaged in international work with young people. Prof. Dr. Mercan conducts academic research in areas including economic theory, regional economics, industrial economics, competition, innovation, social capital, and economic growth. In addition to his academic work, he places particular importance on providing young people with international experience and developing academic cooperation with different countries.

İsmail Polat
Business Diplomat: The Art of Sustaining Trust

Introduction

The success of an international venture is usually measured on signing day: the contract is signed, the photograph is taken, the news is published. The real test begins afterwards. Is the partnership still running in its fifth year? Is the entrepreneur still a sought-after name in that country in the tenth? Starting from three sentences in its interview series, Business Diplomat considers who a business diplomat is and what their success is measured by.

Three sentences

"The concept of Business Diplomat brings to my mind the long-lasting relationships an international entrepreneur builds in the country where they invest; by a long-lasting relationship I mean the achievement of sustaining mutual trust."

"A businessman is an envoy who inspires trust for the other side and, from his own side, an akıncı, a vanguard."

"Business Diplomat is, on the one hand, respect for the values of the country where you do business and, on the other, the art of managing the entrepreneur's profit motive and ambition."

Success tested by time

The first sentence changes the measure of success. What defines a business diplomat is not how many deals they make but how long the relationships they build last. This is a harder measure, because time tests every partnership. Market conditions change, managements change, an unexpected crisis arrives. At each of these moments the parties ask themselves the same question: can I still trust the person opposite me?

The word "mutual" also carries weight. Trust does not last on one side's effort alone. The entrepreneur must keep their word, and the host side must be predictable and fair. A business diplomat's skill lies not only in being trustworthy themselves but in building a relationship that keeps this reciprocity standing. The partner who calls first when a problem arises, does not hide bad news and stays at the table in hard times is the architect of that trust.

Two roles, one person

The second sentence describes how a businessperson looks through two different pairs of eyes. When the host country looks at them, it sees an envoy: someone from a foreign country who represents that country's business ethics and seriousness. An envoy's first task is to inspire trust, because in a place where they are unknown their only capital is their reputation.

For their own company and country, the same person is an akıncı. Historically the akıncı were the forward riders who went ahead of the main force and were first to enter unknown lands. An entrepreneur likewise is the first to explore a new market, the first to bear the risk and the one who opens the way for those who follow. This role calls for courage, speed and initiative.

That the two roles meet in one person is not a contradiction but a necessity. An entrepreneur who is only a vanguard enters the market but cannot hold on there, because no one trusts them. One who is only an envoy is respected but builds no business, because they take no risk. A business diplomat is someone who knows which to be and when.

The balance between respect and ambition

The third sentence gives the definition of the concept and frames it as a balance. On one side of the scale is respect for the values of the country where business is done. This means taking seriously that country's culture, history, law and social sensitivities. The entrepreneur is a guest there, and a guest is expected to take care with the host's ways.

On the other side are the profit motive and ambition. The sentence does not reject them. Profit is the reason an enterprise exists, and ambition is the energy that sets it in motion. An entrepreneur without ambition never leaves home. The trouble starts when ambition is not managed: promises are broken for short-term gain, the local partner is squeezed, the country's sensitivities are ignored. Money earned this way closes the door to the next opportunity.

This is why the chosen word is "managing", not suppressing. The other chosen word is "art", because the balance has no fixed formula. It has to be struck again in every country, every partnership and every moment of crisis.

The idea the three sentences share

The three sentences link together. An entrepreneur who can manage their ambition and respects the host country fulfils the envoy's role properly. Someone who earns trust as an envoy makes lasting the path they opened as a vanguard. And lasting is the success the first sentence describes: trust that endures. When one link in the chain breaks, for example when ambition overtakes respect, both the trust and the relationship end.

The role of Business Diplomat

The platform's mission is to give young people experience, bring a diplomatic order to the business world, and benefit states by revitalising the economy. These three sentences describe the entrepreneur that mission seeks to develop: bold enough to enter new markets and trustworthy enough to stay in them. Business Diplomat aims to support the vanguard spirit of young entrepreneurs while giving them the envoy's sense of responsibility. Economic ties between countries are the sum of these long-lasting relationships built by individual entrepreneurs.

Conclusion

A business diplomat is an envoy who inspires trust in the country they go to and a vanguard who opens the way for their own side. Their success is measured not by the agreements they sign but by the mutual trust they are able to sustain over the years. What makes this possible is the balance between respect for the host country's values and the ability to manage their own ambition. Business Diplomat aims to raise a generation of entrepreneurs who can strike that balance.

İsmail Polat

İsmail Polat

Ph. D. in International Relations

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